Association Management Client Director

Job Description

 

Title — Association Management Client Director

 

Job Summary — The Association Management Client Director is the link between the association or non-profit organization and CMA. An Association Management Client Director oversees the day-to-day operations and strategic planning of an association or non-profit organization. The Association Management Client Director is responsible and accountable for the management of the client account including strategic planning, project implementation, client relationship management, account budgets and growth, and management of the account team to ensure adherence to the mission, policies and procedures, ensuring the client’s needs and goals are met timely and within budget. This position reports to the President.

 

Core Values:

 

Passion

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Enthusiasm

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Collaboration

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Candor

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Solutions Oriented

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Accountability

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Purpose

 

 

 

Major Responsibility Areas (MRAs)

 

• Strategic planning and goal setting: Association Management Client Directors are responsible for setting goals and objectives for the organization and developing strategies to achieve them. This may involve collaborating with board members, staff, and volunteers to identify priorities and develop action plans.
• Financial management: Managing the organization’s finances, including budgeting, accounting, and financial reporting. This position may also be responsible for grant writing to secure additional funding for the organization.
• Membership management: Managing the organization’s membership, including retaining members, maintaining membership records, and developing membership benefits and programs.
• Event planning and management: Responsible for planning and managing conferences, workshops, and occasional networking events, including securing venues, coordinating speakers, and managing logistics.
• Communications and marketing: Develop and implement communications and marketing strategies to promote the organization and its programs to members, stakeholders, and the public.
• Board and committee management: Management and support the board of directors, committees, and task forces to accomplish specific projects or initiatives. This may include but not limited to elements such as BOD and committee agenda’s, meetings, minutes, zoom and Teams calls.

• Travel required, including some international

 

Required Skills

 

• Association Management: Knowledge of and understanding of all facets of Association Management
• Leadership: The ability to lead and motivate a team of employees to achieve company goals and objectives.
• Communication: Strong verbal and written communication skills to effectively communicate with employees, management, and external partners.
• Problem-solving: The ability to identify and solve problems quickly and effectively.
• Time management: The ability to manage time and prioritize tasks effectively to meet deadlines.
• Decision-making: The ability to make sound and timely decisions, even under pressure.
• Planning and organization: The ability to effectively plan and organize tasks and projects to achieve company goals.
• Adaptability: The ability to adapt to change and handle multiple tasks and projects simultaneously.
• Technical skills: Proficiency in relevant software and tools, such as project management software, database management, budgeting tools, Microsoft office suite and data analysis tools.
• Interpersonal Skills: the ability to establish and maintain positive relationships with members, stakeholders, BOD, committees, employees and external partners.
• Knowledge of relevant laws and regulations: Familiarity with laws and regulations related to human resources, employment, and compliance.
• Strategic thinking: The ability to think strategically and align company objectives with overall business strategy.

 

Core Competencies

• Forward Thinking: Anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.
• Results Oriented: Focus on the desired result of individual and/or group work, develop challenging goals, and focus efforts to meet or exceed the goals.
• Foster Teamwork: Demonstrate interest, skill, and success in effective group collaboration.
• Foster Innovation & Manage Change: Develop, sponsor, or support the introduction of new and improved methods, products, procedures or technologies. Initiate support of organizational changes; assist others to successfully manage change.

 

Education/Experience — Bachelor’s degree in Business Management, 7+ years’ association management experience and CAE Certification required.

 

Job Type: Full-time

COVID-19 considerations: We are currently working on a Hybrid schedule, 3 days in the office and 2 days working from home.