Account Executive/Operations Director - IL/DC/Remote

About this job: Deputy Director (Account Executive/Operations Director)

Bostrom is a leading Association Management Company dedicated to providing exceptional services to our diverse range of association clients. We are seeking a highly skilled and motivated Deputy Director to support two association clients.

The ideal candidate will have a strong background in strategic planning, project management, and team supervision. Must have experience as the #2 in an organization, with a strong readiness to grow into the Executive Director role within 1-2 years. As Deputy Director, you will support the Executive Director by managing day-to-day operations, implementing strategic initiatives, and ensuring organizational effectiveness. This role involves close collaboration with board members, volunteers, and cross-functional teams to achieve client goals. You will also oversee financial management, program and event oversight, membership and sponsorship management, and marketing and communications. If you are a dynamic professional with excellent communication and leadership abilities, we encourage you to apply and help us drive our mission forward.

 

Position Responsibilities

Supervisory Responsibility:

• Align and manage a high-performing client services team to ensure staff resources and deliverables are focused on client objectives and contracted services.
• Provide big-picture direction, disseminate Board decisions, review meeting/operational calendars, delegate specific deliverables, identify workflow issues, and gather feedback for continuous improvement via regular team meetings and bi-weekly one on ones.
• Direct and support staff development of and training in new skills and competencies.
• Motivate employees by providing frequent positive and constructive feedback.
• Manage performance by setting clear expectations, holding employees accountable for job responsibilities and goals, reward employees for doing well, and address underperformance when necessary.
• Create career development plans with your employees and follow up to ensure the plans are implemented.
• Ensure compliance with Bostrom policies and legal requirements regarding time keeping, wage and hour laws, and harassment prevention and reporting.

Governance and Board Support:

• Attend board meetings and provide support by drafting agendas, taking minutes, and distributing materials after review by the ED.
• Facilitate board and volunteer orientations and ensure leaders have the tools and resources to succeed.
• Serve as a liaison to specific committees, ensuring agendas are prepared, roles are clear, and outcomes are aligned with strategic goals.

Strategic Planning and Implementation:

• Assist with the development and execution of action plans tied to strategic goals.
• Monitor progress, coordinate with committees, and report challenges or successes to the ED.

Financial Oversight:

• Manage client scope and profitability, including monitoring staff time and client billings, in coordination with the ED.
• Draft the annual budget for ED review and monitor monthly financial statements.
• Approve invoices, ensure alignment with budgets, and alert the ED of non-budgeted or high-ticket expenses.
• Coordinate audits and support tax filings as needed.
• Develop and update financial policies in consultation with the ED.

Staff Leadership and Development:

• Manage, coach, and develop team members, fostering a collaborative and high-performance culture.
• Troubleshoot issues, oversee staff workflows, and ensure operational efficiency.

Program and Event Oversight:

• Provide leadership for programs such as conferences, webinars, special interest groups, and road trips.
• Establish timelines and collaborate with stakeholders to meet key milestones.
• Ensure marketing, content, and execution align with organizational goals.

Membership and Sponsorship Management:

• Lead membership recruitment and retention efforts, developing strategies, drafting communications, and analyzing data.
• Oversee sponsorship initiatives, including campaign creation, outreach, sales, and agreement execution.

Marketing and Communications:

• Review, proof, and approve all marketing campaigns and communications for client programs, events, and newsletters.
• Collaborate with marketing personnel to develop and execute strategies.

Technology and Special Projects:

• Maintain an inventory of technologies used by clients and address technical issues in collaboration with vendors.
• Lead special projects such as website builds or implementing new learning management systems (LMS).

Process and Procedure Development:

• Document processes and procedures, creating operational guidelines and ensuring consistency across projects and programs.

Support Role:

• Work closely with the ED on board governance, financial oversight, and strategic planning.
• Prepare reports, review financials, and participate in meetings with the treasurer, president, and other leadership.

• Other duties may be assigned that are required for this position.

 

Position Qualifications

• Bachelor’s degree in business administration, management, communications, or equivalent experience required.
• 7+ years of experience in association management, nonprofit leadership, or a similar role.
• Previous experience at an Association Management Company (AMC) is strongly preferred.
• Proven ability to manage multiple programs, budgets, and teams.
• Experience working with boards, committees, and volunteer leaders.
• Strong strategic thinking, project management, and organizational skills.
• Exceptional communication and interpersonal abilities.
• Proficiency in financial management, including budget oversight and reporting.
• Familiarity with association technologies, marketing platforms, and event management tools.
• Knowledge of Microsoft office products and experience with program management systems.
• Maintain a professional demeanor with strong skills in customer service, organization, attention to detail, and data entry. 
• Demonstrate personal integrity in all interactions and communications with Bostrom staff and clients. 
• Perform effectively under pressure, managing multiple projects and tasks simultaneously while maintaining composure in challenging situations. 
• Collaborate efficiently across departments and with clients, offering assistance and sharing information as needed. 
• Communicate clearly and effectively, both verbally and in writing, ensuring successful interactions with others. 
• Exhibit accountability and self-motivation, embracing new responsibilities and challenges with a positive, “can-do” attitude.

 

Comp and Benefits as a Bostrom Employee

• Competitive salary
• Full benefits, PTO, and 401k
• 100% paid professional development

Come grow with us!

 

Bostrom is a proud equal opportunity employer, committed to a welcoming and inclusive work culture.

At Bostrom you can b creative, b unique, b yourself!