Association Manager, Consulting & Community Solutions

The Association Manager provides strategic and operational leadership across a portfolio of associations, serving as a trusted advisor to association executives, boards, and committees. The role is accountable for portfolio oversight, team leadership, and the delivery of integrated operational and strategic initiatives, ensuring alignment with each association’s mission, long‑term objectives, and sustainable growth. 

The role is remote in Canada.

Key Responsibilities

Strategic Leadership & Mission Advancement

• Serve as a trusted advisor to association executives, boards, and committees, translating strategic priorities into executable plans that advance the association’s mission and long‑term objectives
• Lead the delivery of day‑to‑day association operations while maintaining a forward‑looking focus on sustainability, relevance, and growth

Governance & Board SupporT

• Provide comprehensive governance support, including board and committee coordination, meeting preparation, minute‑taking, and follow‑up on decisions and action items
• Ensure compliance with bylaws, policies, regulatory requirements, and best practices in governance and fiduciary oversight
• Support board effectiveness through briefing materials, governance reviews, planning cycles, and decision‑support analysis

Financial Management 

• Oversee day-to-day financial operations, including budgeting, forecasting, and financial reporting 
• Develop and monitor annual budgets for core operations, programs, and events 
• Track revenues and expenses, ensuring alignment with organizational goals and financial sustainability 
• Manage accounts payable/receivable, invoicing, and vendor payments in a timely and accurate manner 
• Coordinate with external accountants/auditors to support annual audits and financial statements 
• Ensure compliance with regulatory requirements and not-for-profit financial standards 
• Monitor and report on grant funding, sponsorships, and restricted funds, ensuring appropriate allocation and use
• Provide financial insights and reports to leadership, board, and committees to support decision-making 
• Implement and maintain financial controls, policies, and procedures to safeguard organizational assets 

Administrative Management 

• Oversee general administrative operations to ensure efficient and effective organizational functioning 
• Develop, implement, and maintain SOPs across key functional areas 
• Support governance activities, including board and committee meetings, agenda preparation, and documentation 
• Maintain organizational records, contracts, and compliance documentation in accordance with legal requirements 
• Manage vendor relationships, contracts, and service agreements 
• Coordinate human resource administrative functions, including onboarding, contracts, and policy adherence 
• Ensure compliance with applicable regulations
• Support risk management and organizational policies, including insurance, data protection, and internal controls 
• Facilitate cross-functional coordination between membership, education, events, and communications teams 
• Identify opportunities to improve operational efficiency through process enhancements and system optimization 

Membership Management & Growth 

• Oversee the day-to-day management and optimization of the association’s membership portal, ensuring a seamless user experience  
• Maintain accurate and up-to-date member records, including onboarding, renewals, and status updates  
• Serve as the primary administrator for the membership platform, including configuration, troubleshooting, and enhancements  
• Coordinate with IT vendors and platform providers to implement system upgrades, integrations, and new features
• Develop and implement strategies to support member recruitment, engagement, and retention, ensuring a strong and diverse membership base
• Oversee membership administration, data integrity, renewals, and reporting across CRM and membership platforms
• Strengthen member value propositions by aligning programs, communications, and benefits with evolving member needs

Community Engagement & Committee Management 

• Support and enable volunteer leaders, committees, and special interest groups to deliver meaningful programs and initiatives
• Foster productive collaboration between committees, staff, and external partners, ensuring clarity of roles, timelines, and outcomes
• Enhance community engagement through structured touchpoints, targeted communications, and scalable engagement initiatives

Education Management

• Lead the planning, development, and execution of the scientific and educational program for the annual meeting 
• Coordinate with program committees, faculty, and leadership to develop high-quality, evidence-based content 
• Manage the call for abstracts, including submission systems, peer review processes, and program integration 
• Oversee speaker invitations, confirmations, and faculty communications, ensuring alignment with program objectives 
• Develop detailed program schedules, ensuring balance across topics, formats, and target audiences
• Coordinate session logistics, including AV requirements, speaker readiness, and on-site execution 
• Collaborate with communications teams to support program promotion and dissemination of educational offerings 
• Evaluate program outcomes through attendee feedback, engagement metrics, and post-event reporting 
• Support the development and delivery of additional educational initiatives

Accreditation Management 

• Oversee all aspects of continuing medical education accreditation for the annual meeting and other educational activities 
• Ensure compliance with accrediting body standards, including documentation and reporting requirements 
• Coordinate the development and review of learning objectives, needs assessments, and evaluation tools 
• Manage faculty disclosure collection and conflict-of-interest mitigation processes 
• Prepare and submit accreditation applications and supporting materials within established timelines 
• Maintain accurate records and audit-ready documentation for all accredited activities 
• Advise internal stakeholders on accreditation requirements and best practices in continuing professional education 
• Monitor changes in accreditation standards and implement necessary updates to processes and policies
• Support post-activity reporting, including outcomes measurement and credit certification 

Marketing, Communications & Awareness

• Oversee association marketing and communications activities, including digital communications, campaigns, content development, and outreach initiatives
• Support brand alignment and consistent messaging across platforms to strengthen visibility, credibility, and stakeholder engagement
• Contribute to awareness and advocacy campaigns that advance the association’s mission and strategic priorities

Technology & Systems Oversight

• Oversee and optimize the use of technology platforms, including CRM systems, membership databases, registration tools, websites, and marketing platforms
• Ensure systems are used effectively to support data‑driven decision‑making, operational efficiency, and enhanced member experiences
• Identify opportunities for system enhancements that support scalability and long‑term growth

Reporting, Analysis & Decision Support 

• Prepare and present reports, dashboards, briefing materials, and strategic recommendations to executive leadership and boards
• Track performance against strategic, operational, and financial goals, ensuring transparency and accountability 
• Ensure adherence to timelines, service standards, policies, and procedures across all areas of responsibility

Team Leadership & Project Delivery

• Lead, mentor, and support project coordinators and association staff, ensuring effective workload management, collaboration, and professional development
• Foster a high‑performing team culture focused on quality, accountability, and continuous improvement
• Manage and deliver special projects, including strategic planning initiatives, organizational reviews, awareness campaigns, and new program launches

Qualifications & Experience

• Minimum five (5) years of experience in association and/or not‑for‑profit management 
• Post‑secondary education in Business, Administration, Hospitality, Event Management, or a related field (or equivalent) 
• Strong understanding of the association and not‑for‑profit environment with preferred background with medical associations 
• Proven experience managing multiple clients, projects, and stakeholders simultaneously 
• Willingness to travel domestically and internationally, as required