Posted: Sep 9, 2021

Coordinator, Association Services

MCI USA - McLean, VA
Application Deadline: N/A

Position Overview:

The Coordinator is responsible for the day-to-day administrative work for several association clients serving as the primary point of contact for all members. 

Individual must possess strong project management, customer/member service, verbal and written skills, to be confident interacting with senior-level executives, and be efficient and effective in an environment with numerous tight deadlines on a variety of projects. Additional requirements include the ability to work autonomously; outstanding organizational, communication and collaborative skills; writing and/or editing experience; rigorous attention to detail; and a proven sense of initiative and ownership. 

Primary Duties:

  • Serve as the primary contact for general inquiries, membership and member-related membership phone calls and email communication, and even related;
  • Support Board and multiple committees (hosting Zoom meetings, drafting meeting minutes, roster maintenance, meeting scheduling, delivery Board/Committee action items);
  • Ability to draft basic messages and post on social media; 
  • Assist with virtual and/or onsite association events with registration desk, ticket management for special events, speaker logistics, and award programming;
  • Fulfillment of print publications; 
  • Manage all deposits received via mail; 
  • Manage membership efforts under the direction of the volunteers and chief staff leaders including recruitment, retention, and renewals. Track membership and provide regular membership reports;
  • Oversee multiple educational grants (applications, timelines, execution of deliverables, reports);
  • Process all check requests for accounts payable for approval by Executive Director;
  • Process all membership applications/payments including batching and invoicing.


  • Complete all MCI USA time tracking on a weekly basis using internal systems;
  • Serve on appropriate MCI USA Matrix Teams; and function as an MCI USA Team member in accordance with MCI's corporate vision and guiding principles;
  • Other duties as assigned

Knowledge, Skills and Abilities:

  • Bachelor's degree in Business Administration or other related concentration; 
  • Excellent communication skills (written and oral);
  • Demonstrated ability to provide excellent customer/member service even in difficult situations; 
  • Demonstrated ability to succeed in fast-paced work environment; 
  • Technical proficiency with Microsoft Office Suite (i.e. Word, Excel, Outlook and PowerPoint), general computing skills and the Internet;
  • Experience with Association Management Systems (AMS) and registration platforms are preferred;
  • Experience with or ability to quickly learn database functions; 
  • Must be extremely organized, diligent, able to multi-task, and operate with only the highest degree of integrity;
  • Experience or interest in membership associations, public charities, accreditation services and events management a plus.


Candidates must of authorized to work in the United States for any employer without sponsorship. 

MCI USA is an Equal Opportunity Employer and is committed to Diversity, Equity and Inclusion.

BIPOC applicants are encouraged to apply.